Frequently Asked Questions

We service Rodney, Auckland and Franklin areas. If you cannot find your address in the system when you book online please call our 0800 number as some areas have specific delivery days.

Please call our 0800 number and they will escalate this to Head Office who will assist you with an emergency delivery.

If you’re unable to book the date you want online, this means we are fully booked on this day. The next available date will automatically show when booking online.

Our prices vary depending on the area. Once you type your address into our website the price will come up.

The average person uses 180 litres of water per day. Most four person families use 11,000 litres (half a tank) of water in 2-3 weeks. It's a good idea to check your tank water levels frequently. If there isn't a visible tank level indicator which shows the water level from the outside, you will need to look inside your tank.

During the summer months, you will need to keep an eye on the water level so that you don't run out of water. The best time to order a delivery of water is when the tank is a third full.

Yes, we are. Order online and when you get to the payment option select WINZ quote. Once the quote has been generated, please send this to WINZ for payment. Your booking will be held in our holding bay until payment from WINZ has been received.

Most standard residential tanks hold between 3,000 to 5,000 gallons. In litres this is approximately:

• 13,368 litres (3,000 gallons)
• 22,730 litres (5,000 gallons)

A delivery of 11,000 litres will half-fill a standard 5,000 gallon tank from empty.

Depending on what area you live in, our water tankers carry 10,000 litres or 11,800 litres. You can order anything up to 11,800 litres or multiple tanker loads can be supplied eg: 20,000 litres, 23,600 litres etc.

You can book & pay for your order online. If it is an emergency or your area isn’t listed, please call our friendly team on 0800 50 44 50

Pre-payment is required to secure your delivery. You can pay online via credit card or Afterpay, alternatively a bank transfer. POLI banking is coming soon.

If we’re not fully booked and depending on your area we may be able to offer same day delivery.

In the summer season when demand is high, we will start to stagger our bookings and operate a wait list. When this happens, we appreciate people keeping an eye on their tank water levels and booking in advance of running out. We work hard to keep the wait list as short as possible.

High demand means we're unable to give exact delivery timings. If needed, our delivery drivers can let you know when they're on the way. We work very hard to ensure that people get water when they need it and will do our utmost to accommodate your needs.

That’s no problem. We can supply smaller amounts of water, however as the primary costs incurred in the transportation of your water and the time taken for our driver to supply remain the same, we still need to charge for the full tanker load.

Please ensure that overhanging trees and vegetation are trimmed back. Our drivers rely on their mirrors and cannot back up a driveway if the mirrors are likely to get damaged by vegetation.

Generally our trucks carry 50 – 60 metres of hose, you will need to let us know at time of booking if we require additional hoses. . If our tanker arrives to your address and we're unable to supply due to the distance to the tank, a call out fee may be incurred. If the tanker is required to access your tank by driving into a paddock or on grass that you wouldn't take your own vehicle, please consider alternative access for us.

No, we don’t need anyone to be at home at the time of delivery as most tanks are easy to locate. If there are special delivery instructions please advise these details when making your booking.

If we have confirmed your delivery date, your water will be delivered on that day. If we have confirmed a delivery date, we will get your water to you on that day. During summer we manage a demanding schedule, hence we are unable to provide a delivery time. We want to get your water to you as soon as possible and our drivers work late into the evenings to ensure this happens. Please refrain from phoning / texting to follow up delivery before 6pm to find out when the driver will be there. Additional calls made to us cause delays and customers wanting to order can’t get through.

During summer we manage a demanding schedule, hence we're unable to provide a delivery time. We want to get your water to you as soon as possible and our drivers work late into the evenings to ensure this happens. Please refrain from phoning/texting to follow up delivery before 6pm to find out when the driver will be there. Additional calls made to us causes delays and customers wanting to order can't get through.

Tanks should be inspected and cleaned if necessary annually. Please contact us for details of a tank cleaner in your area.

We require at least 24 hours notice of your intention to cancel an order. This can by done by calling our 0800 number of emailing [email protected].

There could be several reasons for this. Your water source and whether your existing tank water is contaminated.

All water delivered by our Carriers is potable (safe to drink) and is only taken from Watercare metered tanker filling stations. This means the water we deliver is Class 1(a) and meets the requirements by Ministry of Health for drinking water standards. When we pump water into a tank, the fresh water we have supplied mixes with any existing water and any sediment in the bottom of the tank is stirred up. Our drivers take all care to pump the water against the side of the tank when filling to avoid stirring up sediment. We advise leaving the water for at least 2 hours to settle if possible.

Sometimes when the water already in the tank and the introduced water is mixed together, a reaction can occur between the chlorine (free available chlorine) in the drinking water delivered and the sediment/sludge in the bottom of the tank. This causes the drinking water to have a ‘chlorine odour’. The problem is solved when the household tank is emptied, any sediments are removed, the tank is cleaned and refilled with drinking water. If you need a recommendation for a professional tank cleaner, contact us. If your water source is predominantly rainwater via your roof spouting, you may need to check the spouting, down pipes as well as your tank.

Unfortunately, no. If our driver is turned away with a full load you will still be charged. As the primary costs incurred in the transportation of your water and the time taken for our driver to supply remain the same, we still need to charge for the full tanker load.