Terms & Conditions

The following terms govern your use of this Raincloud Limited site (the "Site"). By accessing this Site you (the "Customer") are deemed to accept and agree to be bound by these terms. If you do not accept these terms then you may not access or use this Site.

1. Price and Payment

Payment terms is strictly payment prior to delivery. We will not deliver water if we have not received payment. All prices displayed include GST.

2. Refunds

If in the event a customer wishes to cancel their order, the Site will immediately upon request issue a refund of the full purchase amount if the cancellation is made more than 24 hours prior to scheduled booking date. If the cancellation is made within 24 hours prior to the booking date, the Site will refund the full purchase amount less a $10 cancellation fee. If you'd like to cancel your order, please email your cancellation request to hello@raincloud.co.nz

3. Delivery Time

Any time or date or date given by the Site to the Customer is an estimate only. The Customer must still accept delivery of the goods even if late and the Site will not be liable for any loss or damage incurred by the Customer as a result of the delivery being late.

4. Access

The Customer shall ensure the Site has clear and free access to the delivery site at all times to enable them to deliver the goods. If the Customer has dogs on the property, please ensure they are secured prior to the delivery driver's arrival. The Site shall not be liable for any loss or damage to the Customer's property (including, without limitation, damage to driveways and concreted or paved or grassed areas or bridges or septic systems) unless due to the negligence of the Site. The Customer must inform the Site in writing if they have a septic system located in the area where the truck is expected to operate.

We reserve the right to refuse delivery if the driver deems the driveway access to be unsafe to complete delivery; if in this event, we would be happy to offer you a smaller truck that is capable of completing the delivery and refund you the price difference, or alternatively give you a full refund.

5. Risk

Goods supplied are sourced solely from a registered drinking-water supply which complies with the current DWSNZ. The Customer accepts and acknowledges that the goods may have a noticeable smell or taste due to the treatment process.

6. Intellectual Property

This Site is owned and operated by Raincloud Limited (" Raincloud™ "). No material from this Site may be reproduced, republished, uploaded, posted, transmitted or distributed in anyway, without the prior written permission of Raincloud™. All Site materials (including without limitation all graphics, design, text, images, logos) and the selection and arrangement thereof are copyright Raincloud™ ©. Modification of any of the materials on this Site or use of the materials for any other purpose will be a violation of Raincloud's™ copyright and other intellectual property rights.

7. Links

Links to other web-sites are provided for your convenience only and unless stated in writing, Raincloud™ does not endorse, or warrant the accuracy of, or accept any responsibility for the content, or the use, of any website linked to, or referred to in this Site.

8. Disclaimer & Limitation of Liability

Information on this Site is provided ‘as is’ without warranty of any kind, either express or implied. While every effort has been made to provide the most accurate information available we advise that information on this Site may contain technical inaccuracies or typographical errors. Raincloud™ may at any time and without notice make improvements and/or changes in this information. To the fullest extent possible and subject to applicable law, Raincloud™ disclaims all warranties, express or implied as to the material and information on this Site and the operation of this Site. Raincloud™ does not warrant that the functions contained in this Site will be uninterrupted or error free, that defects will be corrected or that this Site or the server that makes it available is free of any virus or other harmful elements. Raincloud™ will not be liable to any party for any direct, indirect, special or other consequential loss or damage arising out of the use of or inability to use, or reliance on any information contained on, or accessed through this Site, including without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system or otherwise, even if Raincloud™ is expressly advised of the possibility of such loss or damage. If for any reason Raincloud™ is responsible for any damage or harm arising out of your use of this Site, in no event shall Raincloud™’s total liability to you for all damages, losses, and causes of action (whether in contract, tort or otherwise) exceed the sum of NZ$100.

9. Privacy

Raincloud™ values your privacy and has policies in place to ensure personal information remains confidential. Raincloud™ only collects personal details that are provided willingly by users where it is openly requested. Raincloud™ uses “cookies” to enable efficient navigation of this Site only and not for the purpose of information gathering. Raincloud™ will take reasonable steps to ensure personal information held by it is accurate. You may edit any personal information that Raincloud™ holds on you by contacting us via phone, fax, or email. Raincloud™ may collect and publish aggregated information about usage patterns but will not disclose any personally identifiable information to third parties without your permission unless required to do so by law, court order or as requested by a governmental or law enforcement agency. Raincloud™ will not rent or sell your personal information. Communications over the internet are not secure unless they have been encrypted. Raincloud™ cannot guarantee the security of any transmission to us via email or online customer response form via the internet.

10. Modification

Raincloud™ reserves the right to amend these terms at its discretion at any time. Any change will be posted on this Site and will apply as from the date such amended terms are posted on this Site.

11. Online orders

Any online sales of goods and/or services by Raincloud™ are made subject to Raincloud™’s standard terms and conditions of sale at the time of sale. All prices quoted on this Site are in New Zealand Dollars. Final billing amount will be in New Zealand Dollars.

12. Jurisdiction

These terms of use shall be governed by and construed and interpreted in accordance with the laws of New Zealand.

13. Currency

All pricing and final billing is processed in New Zealand Dollars.

14. Credit Card Security

Our website uses SSL, does not store credit card details, and all payments are handled by DPS Payment Express. A secure, PCI compliant, third party service.

15. Cookies

Raincloud™ uses cookies. Cookies allow Raincloud™ to remember you. If you do not use cookies you would have to confirm your age every time you visited the Site. If you prefer not to use cookies, you can set your browser preference to ‘do not accept cookies’. Most websites however, including Raincloud™ ’s Site, require cookies to process your orders.

16. Payment Methods

We accept Mastercard and Visa.

17. Secure Shopping

At Raincloud™, we understand your concern about online security. Your online order is secure with Raincloud™ because we have partnered with Windcave as our online commerce provider. Windcave use their own Secure Sales Server technology (S3) on every transaction that we process. Your credit card and personal information are encrypted and sent securely to their servers for processing.