Terms & Conditions
TERMS & CONDITIONS
We are a bulk freshwater and saltwater delivery service supplying water to residential and commercial clients throughout Auckland, Rodney, Franklin, Waitakere and Hawkes Bay. We are committed to providing safe, high-quality drinking water sourced from certified filling stations across Auckland, Rodney, Franklin and Waitakere. We work hard to deliver a safe and reliable water supply that meets New Zealand’s drinking water standards. All water is treated to Ministry of Health standards to ensure it is safe to drink.
The following terms govern your use of this Essential Bulk Liquids Limited site (the ‘site’), and its brands, by accessing this site you (the ‘customer’) are deemed to accept and agree to be bound by these terms.
PRICE AND PAYMENT
Prices are quoted in New Zealand Dollars (NZD) and include GST. Pricing and load sizes can be found on our website.
Payment is required 48 hours prior to delivery unless prior arrangements have been made.
Surcharge Fees: Are applicable as follows:
- Call-out fee: The full fee is payable if the tanker turns up on site and delivery is not required
- Public Holiday surcharge of $95
CANCELLATION POLICY:
Cancellations must be made at least two days before delivery is due. If a customer cancels an order before 3 pm on the day prior to delivery, a cancellation fee of $75.00 applies and will be deducted from the refund or credit. Cancellations after 3 pm on the day prior to delivery will be payable in full.
REFUNDS AND CREDITS
Cancellations more than two days before delivery can be held in credit at full value or refunded less a 10% handling fee to cover bank and handling fees.
ONLINE ORDERS
Any online sales of goods and/or services by Essential Bulk Liquids Limited are made subject to Essential Bulk Liquids Limited's standard terms and conditions of sale at the time of sale. All prices quoted on this Site are in New Zealand Dollars. The final billing amount will be in New Zealand Dollars.
CREDIT CARD SECURITY
Our website uses SSL, does not store credit card details, and all payments are handled by DPS Payment Express. A secure, PCI-compliant, third-party service.
PAYMENT METHODS
We accept Mastercard, Visa, Afterpay & WINZ payments.
ACCESS
Essential Bulk Liquids strive to deliver to all properties, but safe access is essential. Please ensure:
Clear driveway: At least 2.3m wide, free of overhanging branches, parked cars, and other obstructions suitable for a large delivery truck.
Safe pedestrian access: A clear path to your water tank. Flat, stable ground for the driver's ladder is required.
Animals restrained: All pets must be secured indoors or on a leash during delivery.
Limited Liability: Essential Bulk Liquids cannot accept responsibility for damage caused to your property while accessing the delivery point, including culverts, driveways, gardens, lawns, or septic fields.
Advanced Notice: If you have any concerns about access, please inform us beforehand so we can explore alternative delivery options (e.g., smaller trucks, and extended hoses).
DELIVERY TIMES
Times or dates given by the site to the customer are estimates only. Whilst every endeavour is made to deliver on the date and at the time requested this is not guaranteed.
RISK
Goods supplied are sourced solely from a registered drinking water supply that complies with the current Drinking Water Standards NZ. The customer accepts and acknowledges that the goods may have a noticeable smell or taste due to the treatment process.
SECURE SHOPPING
At Essential Bulk Liquids Limited, we understand your concern about online security. Your online order is secure with Essential Bulk Liquids Limited because we have partnered with Windcave and Afterpay as our online commerce providers. Windcave and Afterpay use their own Secure Sales Server technology (S3) on every transaction that we process. Your credit card and personal information are encrypted and sent securely to their servers for processing.
INTELLECTUAL PROPERTY
This Site is owned and operated by Essential Bulk Liquids Limited. No material from this Site may be reproduced, republished, uploaded, posted, transmitted or distributed in anyway, without the prior written permission of Essential Bulk Liquids Limited. All Site materials, across all brands (including without limitation all graphics, design, text, images, logos) and the selection and arrangement thereof are copyright Essential Bulk Liquids Limited ©. Modification of any of the materials on this Site or use of the materials for any other purpose will be a violation of Essential Bulk Liquid Limited's copyright and other intellectual property rights.
DISCLAIMER & LIMITATION OF LIABILITY
Information on this Site is provided ‘as is’ without warranty of any kind, either express or implied. While every effort has been made to provide the most accurate information available we advise that information on this Site may contain technical inaccuracies or typographical errors. Essential Bulk Liquids Limited and it's brands may at any time and without notice make improvements and/or changes in this information. To the fullest extent possible and subject to applicable law, Essential Bulk Liquids Limited disclaims all warranties, express or implied as to the material and information on this Site, and all of its brand's sites, and the operation of this Site. Essential Bulk Liquids Limited does not warrant that the functions contained in this Site will be uninterrupted or error free, that defects will be corrected or that this Site or the server that makes it available is free of any virus or other harmful elements. Essential Bulk Liquids Limited will not be liable to any party for any direct, indirect, special or other consequential loss or damage arising out of the use of or inability to use, or reliance on any information contained on, or accessed through this Site, including without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system or otherwise, even if Essential Bulk Liquids Limited is expressly advised of the possibility of such loss or damage. If for any reason Essential Bulk Liquids Limited is responsible for any damage or harm arising out of your use of this Site, in no event shall Essential Bulk Liquids Limited’s total liability to you for all damages, losses, and causes of action (whether in contract, tort or otherwise) exceed the sum of NZ$100.
PRIVACY
Essential Bulk Liquids Limited and its brands values your privacy and has policies in place to ensure personal information remains confidential. Essential Bulk Liquids Limited only collects personal details that are provided willingly by users where it is openly requested. Essential Bulk Liquids Limited uses “cookies” to enable efficient navigation of this Site only and not for the purpose of information gathering. Essential Bulk Liquids Limited will take reasonable steps to ensure personal information held by it is accurate. You may edit any personal information that Essential Bulk Liquids Limited holds on you by contacting us via phone, fax, or email. Essential Bulk Liquids Limited may collect and publish aggregated information about usage patterns but will not disclose any personally identifiable information to third parties without your permission unless required to do so by law, court order or as requested by a governmental or law enforcement agency. Essential Bulk Liquids Limited will not rent or sell your personal information. Communications over the internet are not secure unless they have been encrypted. Essential Bulk Liquids Limited cannot guarantee the security of any transmission to us via email or online customer response form via the internet.
MODIFICATION
Essential Bulk Liquids Limited reserves the right to amend these terms at its discretion at any time. Any change will be posted on this Site and will apply as from the date such amended terms are posted on this Site.
JURISDICTION
These terms of use shall be governed by and construed and interpreted in accordance with the laws of New Zealand.
