Future Booking & Refunds

Refund Policy

We like making things easy for you! We give you peace of mind with our convenient refund policy. If you made the smart move to secure a future water delivery for the dry summer months and you get closer to the date to find its been raining and your tank level is looking ok, we can easily change your booking to another date, or if you wish to cancel your delivery - no problem!

We will immediately upon request issue you a refund on the full purchase amount if the cancellation is made more than 24 hours prior to the booking date. If the cancellation is less than 24 hours before the booking date we'll refund the full purchase amount less a small $10 cancellation fee. If you'd like to cancel your order, please email your cancellation request to [email protected]

What Are Your Payment Options?


Get water now, pay later. We're the first to bring you Afterpay. We introduced this payment method to help remove the financial stress of buying water when you need water in a hurry! You can split your purchase into 4 interest free instalments. You’ll pay for your first instalment at the time of purchase, and the remainder every fortnight.


Instantly receive WINZ quotes. We made it easy to instantly get a WINZ quote. Simply enter your address, choose your load of water select WINZ quote at the checkout. We instantly email you the quote for you to forward this to your case manager. Once they have accepted the quote and made payment your water delivery is on its way!


If paying by card best suits you we offer peace of mind with our convenient refund policy.